Frequently Asked Questions (FAQS)
Where are you located?
3 Donlen Street MAREEBA QLD 4880
Do you have a store front?
We have a little shop based at our home displaying fresh and delicious $2.50 cakes and treats.
Birthday and Celebration cakes are made fresh to order which need to be pre-ordered through our website, in person or over the phone with a minimum 3-4 days notice.
PICK-UP & DELIVERY
What times can I pick up my order?
Tuesday to Friday: 9am to 4pm
Saturday: 8:30am to 10:30am
Do you deliver?
We currently offer delivery in the Mareeba (4880) area during the following times
Morning- Wednesday, Thursday & Friday: 8:00am-11:30am
PAYMENTS & RETURNS
How can I pay?
Our online store offers the flexibility of paying with Visa, MasterCard, American Express, Apple Pay or Shopify Pay.
We also have AfterPay available.
We accept cash and eftpos.
What happens if I have to cancel my order?
If you cancel your order, a cancellation fee of fifty percent (50%) of your order total will be charged. This is to cover: admin costs incurred to administer your order, cost of goods including payments made in advance to suppliers, the cost of losing sales which may have been taken for your scheduled pickup/delivery date, staff wages and additional costs incurred with the production of your order. If your order contains a pre-payment, the pre-payment will be applied to cover the fifty percent (50%) order cancellation fee.
Please contact us as soon as possible if you need to cancel your order.
What happens if I need to alter my order?
Please get in contact with us as soon as possible and we'll do our best to cater.
If requested, we will endeavor to adjust your order where possible. These requests may not be possible due to the notice period provided and/or nature of request. If the alterations incur additional cost, you will be charged accordingly. If you are unsure on your design, we suggest you do not confirm your order until you are satisfied to elevate additional charges. If you postpone, or wish to change the date of your pickup/delivery, your order may be subject to an alteration fee. This is to cover costs including admin costs incurred to administer your order, cost of goods including payments made in advance to suppliers, the cost of losing sales which may have been taken for your scheduled pickup/delivery date, staff wages and additional costs incurred with the production of your order
Do you offer Gluten Free & Dairy Free?
Yes we offer a few Gluten Free & Dairy Free options. They are apart of our "Special Diets" collection via our website. We do make these in the same kitchen as everything else and do our best to avoid cross contamination.
Do you offer Vegan?
Yes we offer Vegan cake options. We do make these in the same kitchen as everything else and do our best to avoid cross contamination.
How much notice do you require for celebration cakes?
All celebration cakes require 3 days notice. Cupcake orders need to be placed by 12pm the day before. Alternatively we do have our cake display filled with delicious ready to go treats for $2.50each. Cash and Eftpos are accepted in store.
Do you make Wedding Cakes?
Sorry, we are not taking any further wedding cake enquiries for 2021 and 2022
Do you make cake toppers?
Sorry, we don't sell cake toppers on their own. We currently only make cake toppers to suit our celebration cake designs.
How do I store the cake?
Buttercream cakes are best stored in the fridge and taken out 1-2hrs before required as they're best eaten at room temperature 20-25'c.
Fondant cakes are best stored in an airconditioned room or cool area 20-25'c. Do not refrigerate or your cake might end up in a sticky mess.